Refund policy

Returns

Any unused product may be returned to Sweax Australia within 7 days of purchase.

Please note: Returned product(s) must be in original condition in their original packaging. We cannot accept returns of opened or used product(s), returned product(s) damaged in transit, or product(s) received more than 7 days after purchase. Shipping and handling costs are not refundable.

Any incorrect, missing or damaged product(s) received must be reported to Sweax Australia within 24 hours of you receiving the delivery. This must be done by email info@auspharm.com.au.

If you receive any product(s) that is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect product will be deemed to be acceptance by the customer of the product(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Make sure the products are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the product(s) to you. Please send your return package via Express Post. We can not be held responsible for packages lost in transit, so we highly recommend that you request tracking of your return. Customers are responsible for all freight charges.

The address for postal returns is:

Sweax Australia
Unit 5, 30 Erindale Road
Balcatta, WA 6026

Processing Your Returns: Once your return is processed, you will be credited the price of the product(s) less the original shipping and handling costs.